Partner Code of Conduct

Body Corporate Gold Coast | Last updated: 13 April 2026 | Version 1.0

This Partner Code of Conduct (“Code”) sets out the professional, ethical, and regulatory standards that all partner companies (“Partners”) registered on the Body Corporate Gold Coast platform (“BCGC”, “Platform”) are required to uphold. By registering as a Partner, you acknowledge that you have read, understood, and agree to comply with this Code in its entirety.

This Code forms part of the broader Partner Agreement and should be read in conjunction with our Terms and Conditions and Privacy Policy.

1. Purpose

1.1 BCGC exists to provide body corporate committees and strata owners’ corporations with a transparent, obligation-free way to compare management proposals from established and trusted companies.

1.2 The purpose of this Code is to ensure that every committee or owners’ corporation that submits an enquiry through the Platform receives a professional, timely, and respectful experience from each Partner company that receives their details.

1.3 Adherence to this Code protects the reputation of the Platform, the trust of committees, and the long-term value of the leads delivered to Partners.

2. Licensing and Regulatory Compliance

2.1 All Partners must hold the appropriate licence or registration required by the state in which they operate:

(a) Queensland: Partners must hold a current body corporate manager licence issued under the Body Corporate and Community Management Act 1997 (Qld) and comply with all requirements of that Act, including the Body Corporate and Community Management (Standard Module) Regulation 2020 and the relevant regulation module applicable to each scheme they manage.

(b) New South Wales: Partners must hold a current strata managing agent licence issued under the Property and Stock Agents Act 2002 (NSW) and comply with all requirements of the Strata Schemes Management Act 2015 (NSW).

2.2 Partners must notify BCGC immediately if their licence is suspended, cancelled, or subject to conditions that would affect their ability to provide management services.

2.3 Partners must maintain current professional indemnity insurance and public liability insurance appropriate to the services they provide.

3. Lead Response Requirements

3.1 Partners must acknowledge receipt of each lead within 2 business days by making direct contact with the enquirer via their preferred contact method (as specified in the lead details).

3.2 Partners must provide a tailored written proposal to the enquirer within a reasonable timeframe, within 2 business days of receiving the lead, unless the enquirer requests otherwise.

3.3 If a Partner is unable to service a particular lead (for example, due to geographic limitations or capacity constraints), they must notify BCGC within 2 business days so that an alternative Partner may be offered to the committee.

3.4 Consistent failure to respond to leads within the required timeframe may result in reduced lead allocation, suspension, or removal from the Platform.

4. Communication and Professional Standards

4.1 All communication with enquirers must be professional, courteous, and respectful at all times.

4.2 Partners must not use high-pressure sales tactics, misleading claims, or any form of coercion when engaging with committee members or lot owners.

4.3 Partners must accurately represent their services, fees, experience, and qualifications. Any claims made in proposals or conversations must be truthful and not misleading.

4.4 Partners must respect the committee’s decision-making process. Committees are under no obligation to accept any proposal, and Partners must not contact enquirers to pressure them after a decision has been communicated.

5. Data Privacy and Confidentiality

5.1 Lead information provided by BCGC is confidential and must only be used for the purpose of responding to the specific enquiry for which it was provided.

5.2 Partners must not share, sell, distribute, or disclose lead information to any third party without the express written consent of both the enquirer and BCGC.

5.3 Partners must handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

5.4 Partners must not add enquirers to marketing mailing lists, newsletters, or automated communication sequences unless the enquirer has provided separate, explicit consent to receive such communications.

5.5 If a Partner’s engagement with an enquirer does not proceed to a management appointment, the Partner must securely delete or de-identify the enquirer’s personal information within 90 days, unless retention is required by law.

6. Fair and Transparent Pricing

6.1 All proposals provided to enquirers must clearly set out the fees, charges, and inclusions for the management services offered. There must be no hidden fees or charges that are not disclosed in the proposal.

6.2 Partners must not engage in predatory pricing, bait-and-switch tactics, or quote artificially low fees with the intention of increasing them after appointment.

6.3 Fee structures must comply with the disclosure requirements under the applicable state legislation, including the Body Corporate and Community Management Act 1997 (Qld) or the Strata Schemes Management Act 2015 (NSW) as applicable.

7. No Solicitation or Spam

7.1 Partners must not use information obtained through the Platform to solicit business from other schemes, buildings, or entities that were not part of the original enquiry.

7.2 Partners must not send unsolicited commercial electronic messages to enquirers in breach of the Spam Act 2003 (Cth).

7.3 Partners must not attempt to circumvent the Platform by encouraging enquirers to submit future enquiries directly to the Partner rather than through BCGC.

8. Conflict of Interest

8.1 Partners must disclose to BCGC any actual or potential conflict of interest that may arise in relation to a lead, including but not limited to: an existing commercial relationship with the scheme or building; a personal relationship with a committee member; or a financial interest in the building or development.

8.2 Where a conflict of interest exists, the Partner must either decline the lead or disclose the conflict to the enquirer before providing a proposal.

9. Complaints Handling

9.1 Partners must maintain a fair and accessible internal complaints handling process for any concerns raised by committees or lot owners.

9.2 If BCGC receives a complaint about a Partner’s conduct, the Partner must cooperate fully with any investigation and provide a written response within 5 business days of being notified.

9.3 Complaints may also be escalated to the relevant state regulatory body:

(a) Queensland: Office of Fair Trading (Queensland)

(b) New South Wales: NSW Fair Trading

10. Monitoring and Enforcement

10.1 BCGC reserves the right to monitor Partner conduct, including response times, enquirer feedback, and complaint history, to ensure ongoing compliance with this Code.

10.2 BCGC may request evidence of current licensing, insurance, or other regulatory compliance at any time. Partners must provide such evidence within 10 business days of the request.

10.3 BCGC may conduct periodic reviews of Partner performance and may adjust lead allocation based on compliance, response quality, and enquirer satisfaction.

11. Breach and Termination

11.1 A breach of this Code may result in one or more of the following actions at BCGC’s sole discretion: a formal warning; temporary suspension of lead delivery; permanent removal from the Platform; or reporting the breach to the relevant state regulatory authority.

11.2 Serious breaches, including but not limited to data misuse, fraudulent conduct, operating without a valid licence, or repeated failure to respond to leads, may result in immediate removal from the Platform without prior warning.

11.3 BCGC will notify the Partner in writing of any breach and the action taken. The Partner may respond in writing within 10 business days. BCGC’s decision following review of the Partner’s response is final.

12. Amendments

12.1 BCGC reserves the right to amend this Code at any time. Updated versions will be published on the Platform with a revised “Last updated” date. Partners will be notified of material changes by email.

12.2 Continued participation on the Platform after the publication of an amended Code constitutes acceptance of the amended terms.

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This Partner Code of Conduct has been prepared for general guidance purposes. Body Corporate Gold Coast recommends obtaining independent legal advice from a Queensland or New South Wales-based commercial solicitor before relying on this document in any commercial relationship.

Tender Leads

This Code applies equally to formal tender leads delivered via the Get Free Tenders form. When responding to a tender lead, Partner Companies must: respond by the submission deadline stated by the committee in their tender request (not the standard 2-business-day window that applies to proposal leads); address every item set out in the committee’s stated scope of services; address every custom question included in the tender; and reference the committee’s stated evaluation criteria where relevant in the response. A Partner Company that has opted out of formal tender leads via the dashboard toggle will not receive tender invitations. Failure to respond to a tender by the stated deadline, repeated incomplete tender responses, or attempts to circumvent the tender process by approaching the committee outside the platform will be treated as a breach of this Code.